Frequently asked questions

Quality Lodgings

At Quality Lodgings, we're all about special places and unforgettable experiences. Whether you're looking for the perfect hotel for a relaxing weekend getaway, want to learn more about our QLUB benefits, or simply discover how booking works, this page answers the questions travelers most frequently ask. Whether you're new to our handpicked collection or have been enjoying our hideaways for years, this FAQ will help you get started. You'll know exactly what to expect, from choosing a hotel to redeeming a gift certificate, and from check-in to the final culinary treat during your stay.

General / about Quality Lodgings

Quality Lodgings is a carefully curated collection of independent quality hotels in Europe, where authentic hospitality and culinary experiences are central.

QLUB is our loyalty program. As a member, you'll enjoy exclusive benefits, special packages, and surprising extras during your stay.

The QL Guide is our annual guide packed with inspiration, featuring over a hundred handpicked hotels and unique travel stories. The QL Guide is available through our QL Shop.

Bookings, availability & prices

Select a hotel or package on our website and easily submit a booking request. You'll always receive confirmation directly from the hotel. Some hotels also offer direct booking, using the MEWS booking engine.

This varies by hotel and package. In most cases, breakfast is included. Tourist tax may vary by destination.

Yes, but the terms and conditions vary by hotel and package type. You'll find the details in your booking confirmation.

Standard check-in time is often between 2:00 PM and 3:00 PM. Check-out is usually around 11:00 AM. Affiliated hotels may vary.

When booking a stay, we offer various payment options: credit card, direct bank transfer, or prepayment. You can also pay upon arrival or with a QL Gift Card. Payment with a QL Gift Card is always accepted at your destination; please indicate this option when booking.

QLUB Members

You can register as a QLUB Member using the registration button on the website. As a QLUB Member, you create a free account and automatically agree to our terms of service and privacy policy. Learn more about QLUB Membership.

As a QLUB Member, you'll have unlimited online access to our unique blog posts packed with inspiration about gastronomy and hospitality. Naturally, we'll keep you up-to-date on the latest hotel discoveries and the latest news from Quality Lodgings. You can also enjoy exclusive packages, discounts, gifts, early booking offers, and more.

Mastercard QLUB Experiences

Mastercard QLUB Experiences are exclusive packages for Mastercard cardholders, with special extras and a sustainable contribution: for every booking, a tree is planted and visitors receive a QL Guide.

The Mastercard QLUB Experience is an exclusive collection of premium, carefully selected hideaways. The QLUB Experience includes a package and is specially designed for Mastercard cardholders. The packages vary by hotel and can be booked directly through the Mastercard website. Terms and conditions vary by package and hotel and are listed with each package. As a bonus, your stay includes a copy of the QL Guide, your source of inspiration for unique hotels and experiences in Europe. Learn more about the Mastercard QLUB Experiences.

Giftcards & Giftshop

Yes, our gift cards are available online and valid at all affiliated QL Hotels. They're the perfect gift for a special stay. Besides the QL Gift Card, we also offer other great products; check them out in the QL Shop.

You can redeem the gift card at any QL Hotel. Enter the code when booking and present the card at check-in.

Practical & accessibility

This varies by hotel. Search for the hotel in question on the "Hotels" page: The Key Features and Services section indicates whether the hotel is pet-friendly. You can filter by pet-friendly hotel in our search function.

Our search function allows you to filter by wheelchair accessibility. However, not every hotel offers the same amenities. Contact the hotel directly to confirm availability.

You can contact us via our contact form or directly with the hotel of your choice.

Sustainability & local character

The website states that hotels often use local products and are involved in their local communities. QLUB Experiences states that with every booking, a tree is planted through the Priceless Planet Coalition.