Frequently asked questions

Quality Lodgings

At Quality Lodgings, it’s all about unique places and unforgettable experiences. Want to learn more about how booking works, the QLUB Membership, or need help finding the perfect stay at one of our QL Hotels? On this page, you’ll find answers to the questions travelers ask most often. Whether you’re discovering our handpicked collection for the first time or have been enjoying our hideaways for years, our answers to frequently asked questions will guide you. This way, you’ll know exactly what to expect - from choosing a hotel to redeeming a gift card, and from check-in to the final culinary treat during your stay.

General / about Quality Lodgings

Quality Lodgings is a carefully curated collection of independent, high-quality hotels in Europe, where authentic hospitality and culinary experiences take center stage. Each hotel in our collection is personally visited and selected based on its unique location, hospitality, comfort, and culinary excellence. We work exclusively with independent hotels that retain their own character and authenticity, ensuring a unique and unforgettable experience.

For over 20 years, Quality Lodgings has been the leading collection of independent, high-quality hotels in Europe. Since 2020, we have been an independently operating subsidiary within Q Hospitality Group (formerly EHM Group). This partnership allows us to continue growing while maintaining our personal approach and close relationships with our hotel partners.

Our collection consists of more than 125 carefully selected independent quality hotels spread across 8 European countries.

Our hotels are located in countries such as the Netherlands, Belgium, Germany, Switzerland, Austria, France, Italy and Norway, each with their own unique character and charm.

The QL Guide is our annual guide packed with inspiration, featuring over a hundred handpicked hotels and unique travel stories. The QL Guide is available through our QL Shop.

The QL Magazine is our annual print publication packed with inspiring stories, hotel discoveries, and culinary tips. You can order QL Magazine through our QL Shop.

Bookings, availability & prices

Select a hotel or package on our website and easily submit a booking request. You'll always receive confirmation directly from the hotel. Some hotels also offer direct booking, using the MEWS booking engine.

When you submit a booking request, you contact the hotel, which then confirms your booking. This gives you more flexibility for special requests. When you book directly through MEWS, your reservation is confirmed immediately.

After submitting your booking request, you'll usually receive confirmation from the hotel within 24-48 hours. If you book directly through MEWS, the confirmation is available immediately.

This varies by hotel and package. In most cases, breakfast is included. Tourist tax may vary by destination.

When booking a stay, we offer various payment options: credit card, direct bank transfer, or prepayment. You can also pay upon arrival or with a QL Giftcard. Payment with a QL Giftcard is always accepted at your destination; please indicate this option when booking.

Yes, but the terms and conditions vary by hotel and package type. You'll find the details in your booking confirmation.

Each hotel has its own cancellation policy. Always check your booking confirmation for the exact terms and conditions.

This depends on the specific hotel. You may be charged a percentage of the total booking. Check your booking confirmation or contact the hotel in question for the exact terms and conditions.

Standard check-in time is often between 2:00 PM and 3:00 PM. Check-out is usually around 11:00 AM. Affiliated hotels may vary.

This depends on availability. Please contact the hotel to arrange this. Additional charges may apply.

Hotel selection & destinations

Use our search function and filters to find hotels based on location, type (countryside, city, mountains, etc.), and amenities. You can also read our blog articles for inspiration. Our QL Guide and QL Magazine also offer inspiration for a unique overnight stay or culinary experience. The QL Guide and QL Magazine are available in our QL Shop.

Yes! Use our interactive search engine "Discover Your Taste." This tool helps you find the perfect hotel step by step based on your preferences. You can also contact us for personalized advice.

Each collection type offers a unique experience. For example, countryside estates offer tranquility and nature, city hotels offer culture and gastronomy, and mountain hotels offer adventure and views. View and learn more about all the QL Collections in our handpicked collections.

QLUB Members

QLUB is our loyalty program. As a QLUB Member, you'll enjoy exclusive benefits, special packages, and surprising extras during your stay.

You can register as a QLUB Member using the registration button on the website. As a QLUB Member, you create a free account and automatically agree to our terms of service and privacy policy. Learn more about QLUB Membership.

Yes, QLUB Membership is completely free. You don't pay an annual fee.

As a QLUB Member, you'll have unlimited online access to our unique blog posts packed with inspiration about gastronomy and hospitality. Naturally, we'll keep you up-to-date on the latest hotel discoveries and the latest news from Quality Lodgings. You can also enjoy exclusive packages, discounts, gifts, early booking offers, and more.

Giftcards & Giftshop

The QL Shop is our online store where you can find QL Giftcards, the QL Guide, the QL Magazine, and other Quality Lodgings products. Perfect for yourself or as a gift for someone else.

With the QL Giftcard, you give the perfect luxury gift: an unforgettable hotel experience at over 125 handpicked, independent, high-quality hotels across Europe. From romantic hideaways to Michelin-starred culinary hotspots, the QL Giftcard is the perfect gift for any occasion - birthdays, anniversaries, weddings, retirement, or simply to surprise someone. Give a gift that truly lasts.

Yes, our QL Giftcards are available online and valid at all affiliated QL Hotels. They're the perfect gift for a special stay. Besides the QL Giftcard, we also offer other great products; check them out in the QL Shop.

When spending our QL Giftcard you have maximum freedom of choice - the QL Giftcard can be spent at more than 125 carefully selected hotels throughout Europe

Our QL Giftcard can be spent on luxurious overnight stays in characterful rooms, culinary dinners at top restaurants, delicious lunches in unique locations, or romantic weekend getaways in Europe's finest boutique hotels.

You can redeem the QL Giftcard at any QL Hotel. Enter the code when booking and present the card at check-in.

This is stated on your QL Giftcard. It's usually one year. Contact us for specific information about expiration dates.

Yes, you can use part of your QL Giftcard. The remaining balance remains available for future bookings.

Yes, you can buy a QL Giftcard online, and it will be sent to the recipient's email address. The QL Giftcard can also be sent physically by mail. The QL Giftcard is also great to send as a QL Giftpack worth €250.

In addition to QL Giftcards, we also offer the QL Guide, the QL Magazine, the QL Giftpack, and the QL x SCAPA HOME Giftset. The QL Luxury Package is also a fantastic gift idea for the holidays. Visit our QL Shop for the full selection.

Practical

This varies by hotel. Our search function under "Hotels" offers the option to filter by pet-friendly. Contact the hotel directly to confirm availability.

Our search function allows you to filter by wheelchair accessibility. However, not every hotel offers the same amenities. Contact the hotel directly to confirm availability.

Most hotels offer free Wi-Fi. Check the hotel details on our website or contact the hotel directly.

Many hotels have workspaces or business centers. Check the hotel details or contact them for specific information.

This varies by hotel. Some hotels offer free parking, while others offer paid parking. Check the hotel details or contact them.

This varies by hotel. Some hotels have their own spa, while others can arrange spa services. Within our search function under 'Hotels,' you can also filter by QL Wellness hotels.

You can contact us via our contact form or directly with the hotel of your choice.

Sustainability & local character

The website states that hotels often use local products and are involved in their local communities. QLUB Experiences states that with every booking, a tree is planted through the Priceless Planet Coalition.

Check the hotel details under 'Key Features' on the hotel page for information about possible sustainability certifications and initiatives.

Read our blog about sustainability and our collaboration with Hotels for Trees here.

Mastercard QLUB Experiences

Mastercard QLUB Experiences are exclusive packages for Mastercard cardholders, with special extras and a sustainable contribution: for every booking, a tree is planted and visitors receive a QL Guide.

The Mastercard QLUB Experience is an exclusive collection of premium, carefully selected hideaways. The QLUB Experience includes a package and is specially designed for Mastercard cardholders. The packages vary by hotel and can be booked directly through the Mastercard website. Terms and conditions vary by package and hotel and are listed with each package. As a bonus, your stay includes a copy of the QL Guide, your source of inspiration for unique hotels and experiences in Europe. Learn more about the Mastercard QLUB Experiences.