Frequently Asked Questions
Quality Lodgings
At Quality Lodgings, we believe a worry-free experience begins with clarity. That is why we have gathered answers to the questions we are asked most often.
Whether you are looking for more information about our collection of exceptional hotels, planning a stay, have questions about an existing reservation, or would like to learn more about the QLUB Membership, this page is here to help.
This way, you know exactly what to expect: from choosing a hotel and making a reservation to payment, cancellation and everything related to your stay.
General / Quality Lodgings
Quality Lodgings is a carefully curated collection of independent quality hotels across Europe, where authentic hospitality and culinary excellence take centre stage. Each hotel in our collection is personally visited and selected based on its unique location, hospitality, comfort and culinary experience.
We exclusively work with independent hotels that maintain their own character and authenticity, ensuring every stay is truly memorable.
Quality Lodgings has been the leading collection of independent quality hotels in Europe for more than 20 years.
Since 2020, we have operated as an independent subsidiary of Q Hospitality Group (formerly EHM Group). This partnership enables us to continue growing while preserving our personal approach and close relationships with our hotel partners.
Our collection consists of more than 125 carefully selected independent quality hotels across 8 European countries.
Our hotels are located in the Netherlands, Belgium, Germany, Switzerland, Austria, France, Italy and Norway, each offering its own unique character and charm.
Quality Lodgings is a collection of more than 125 exceptional hotels across Europe.
At a growing number of hotels, you can book your stay directly online through our website. For other hotels, you can submit a booking request. The hotel will then check availability and contact you to finalise your reservation.
We are continuously working to make more hotels directly bookable online, making it even easier to plan your next Quality Lodgings stay.
The QL Magazine is our annual printed publication featuring inspiring stories, hotel discoveries and culinary recommendations.
You can order the QL Magazine through our QL Shop.
Hotel Selection & Destinations
Use our search function and filters to find hotels based on location, collection type (countryside, city, mountains, etc.) and facilities. You can also browse our blog articles for inspiration.
In addition, the QL Guide and QL Magazine offer plenty of inspiration for a special getaway or culinary experience. Both publications are available through our QL Shop.
Yes! Use our interactive search tool, Discover Your Taste. This tool helps you find the perfect hotel step by step, based on your personal preferences.
You are also welcome to contact us for personal advice.
Each collection offers a unique experience. For example, Countryside Estates focus on peace and nature, City Hotels offer culture and gastronomy, and Mountain Hotels are all about adventure and breathtaking views.
Discover all Quality Lodgings collections on our Handpicked Collections page.
Booking, Availability & Rates
At a growing number of hotels, you can book your stay directly online through our website. For other hotels, you can submit a booking request. The hotel will then check availability and contact you to finalise your reservation.
We are continuously working to make more hotels directly bookable online, making it even easier to plan your next Quality Lodgings stay.
With a direct booking, you reserve your stay online immediately and receive an instant booking confirmation from Quality Lodgings.
With a booking request, you first submit a request to the hotel. The hotel checks availability and subsequently confirms your reservation.
The option available depends on the hotel you choose.
For bookings made directly through the Quality Lodgings website, you will receive an instant booking confirmation after completing your reservation.
For booking requests, you will usually receive a confirmation within 24–48 hours, once the hotel has checked availability and accepted your reservation.
Always review your confirmation carefully and contact us if you notice any inaccuracies.
This varies by hotel and package. The hotel and booking pages always provide an overview of what is and is not included.
Any local tourist taxes are displayed during the booking process and may vary by destination.
Payment for your stay is always made directly to the hotel. Available payment methods may vary by hotel.
In many cases, you can pay by credit card, bank transfer or upon arrival. At participating hotels, you may also use a QL Giftcard. Please mention this when making your reservation.
The hotel's payment terms apply to your reservation.
Quality Lodgings connects guests with exceptional hotels. Therefore, your agreement is concluded directly with the hotel and payment is handled by the hotel itself.
This allows you to benefit from a direct relationship with the hotel, while we ensure a clear and consistent booking process.
If you booked your stay directly via the Quality Lodgings website, you can change the number of guests in your booking yourself, provided this is possible within the capacity of the room type you have booked. A change may affect the price of your stay.
You can view and modify your booking in two ways:
- Go to My Booking and enter the email address you used to make the booking:
- Open your booking confirmation and select ‘Modify booking’.
Would you like to change your arrival or departure date? You cannot change these dates yourself. Please contact Quality Lodgings and we will be happy to look at the available options with you.
If you submitted a booking request and your reservation was confirmed directly by the hotel, any changes should be arranged directly with the hotel. In this case, please contact the hotel.
All hotels that can be booked online through Quality Lodgings follow the same Central Booking Conditions.
You may cancel your reservation free of charge up to 48 hours before the day of arrival. In case of cancellation within 48 hours before arrival, a no-show or early departure, 100% of the accommodation costs will be charged.
Different conditions may apply to booking requests. These will always be communicated before your reservation is definitively confirmed.
Did you book your stay directly through the Quality Lodgings website? Then you may cancel free of charge up to 48 hours before the day of arrival. If you cancel within 48 hours before arrival, 100% of the accommodation costs will be charged. More information can be found in the Central Booking Conditions.
Did you submit a booking request and was your reservation confirmed directly by the hotel? Then the cancellation conditions of the hotel apply.
If you fail to arrive without cancelling your reservation (no-show), 100% of the accommodation costs will be charged.
During Your Stay
Check-in and check-out times vary by hotel. The current times can be found on the hotel page or in your booking confirmation.
This depends on availability and is determined by the hotel. Please contact the hotel directly. Additional charges may apply.
Most hotels offer luggage storage facilities. Please contact the hotel directly for details.
This varies by hotel. Within our hotel search function, you can filter for pet-friendly hotels. We recommend contacting the hotel directly to confirm the available options.
Within our hotel search function, you can filter for wheelchair-accessible hotels. Please note that facilities may vary by hotel. We recommend contacting the hotel directly to confirm the available options.
Most hotels offer complimentary Wi-Fi. Please check the hotel details on our website or contact the hotel directly.
Many hotels offer workspaces or business facilities. Please check the hotel details or contact the hotel for specific information.
This varies by hotel. Some hotels offer complimentary parking, while others offer paid parking facilities. Please check the hotel details or contact the hotel directly.
This varies by hotel. Some hotels have their own spa facilities, while others can arrange wellness services. You can also filter for QL Wellness Hotels within our hotel search function.
For questions regarding your reservation, booking confirmation, changes or cancellations, please contact Quality Lodgings.
For questions about your stay, hotel facilities, dietary requirements, arrival time or other practical matters, please contact the hotel directly.
QLUB Members
QLUB is our loyalty programme. As a QLUB Member, you enjoy exclusive benefits, special offers and unique extras during your stay.
You can sign up via the registration button on our website. As a QLUB Member, you create a free account and automatically agree to our Terms of Service and Privacy Policy. Read more about the QLUB Membership.
Yes, the QLUB Membership is completely free of charge. There is no annual membership fee.
As a QLUB Member, you enjoy unlimited online access to our inspiring blog stories about gastronomy and hospitality. Naturally, you'll be among the first to hear about new hotel discoveries and the latest Quality Lodgings news.
You can also benefit from exclusive packages, discounts, gifts, early booking offers and more.
QL Giftcards & QL Shop
The QL Shop is our online store where you can purchase QL Giftcards, the QL Guide, the QL Magazine and other Quality Lodgings products. Perfect for yourself or as a gift.
The QL Giftcard is the perfect luxury gift: an unforgettable hotel experience at more than 125 handpicked independent quality hotels across Europe.
From romantic hideaways to culinary destinations with Michelin stars, the QL Giftcard is the perfect gift for birthdays, anniversaries, weddings, retirements or simply to surprise someone special.
Yes, our QL Giftcards are available online and can be redeemed at all participating QL Hotels. In addition to the QL Giftcard, we offer several other products through the QL Shop.
The QL Giftcard offers maximum flexibility and can be redeemed at more than 125 carefully selected hotels throughout Europe.
The QL Giftcard can be used for luxury overnight stays, culinary dining experiences, leisurely lunches or romantic weekend getaways at some of Europe's most charming boutique hotels.
You can redeem your QL Giftcard at any participating QL Hotel. Please mention the gift card when making your reservation and present it upon arrival.
The validity date is stated on your QL Giftcard. In most cases, the validity period is one year. Please contact us for specific information regarding expiration dates.
Yes, you can use part of the balance. Any remaining value remains available for future use.
Yes, you can purchase a QL Giftcard online and have it sent directly to the recipient by email. Physical gift cards can also be sent by post. The QL Giftpack (€250 value) is another popular gift option.
In addition to QL Giftcards, we offer the QL Guide, QL Magazine, QL Giftpack and the QL x SCAPA HOME Gift Set. The QL Luxury Package is also a wonderful gift during the holiday season. Visit the QL Shop for the full range.
Sustainability & Local Character
Many of our hotels work with local products and maintain strong ties to their local communities. For every booked QLUB Experience, a tree is planted in partnership with Priceless Planet Coalition.
Please check the "Key Features" section on the hotel page for information about sustainability certifications and initiatives.
Read our blog about sustainability and our partnership with Hotels for Trees.
Mastercard Priceless Experiences
These are exclusive packages for Mastercard cardholders, including special extras and a sustainable contribution: a tree is planted for every booking and guests receive a complimentary QL Guide.
Mastercard Priceless Experiences is an exclusive collection of premium, carefully selected hideaways. Each package is specially created for Mastercard cardholders and varies by hotel.
The packages can be booked directly through the Mastercard website. Conditions vary by hotel and package and are clearly stated with each offer.
As an additional benefit, guests receive a complimentary copy of the QL Guide during their stay, offering inspiration for unique hotels and experiences across Europe.